- Please allow 3-5 business days (not including Sunday) for items to ship, excluding preorder items.
- If you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared.
- Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at usps.com, or (800)275-8777.
- If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and misdeliveries MUST be handed through the U.S. Postal Service.
- If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can’t be added.
GENERAL STORE POLICY
- No refunds.
- No cancellations on already placed orders.
- No switching/swapping items on completed orders.
- SALE ITEMS ARE FINAL SALE
- PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED.
- Discount codes can’t be combined on orders. Any discount codes must be applied on the order at the time of purchase. Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order@ email@example.com
- You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can’t be added.
- Damage, caused to lashes by applying, wearing, or cleaning, is not covered for replacement
EXCHANGES AND RETURNS
- No exchanges on lash purchases, unless you have received a damaged or defective lash.
- In the event you receive a defective lash, you must contact us within 2 days of receiving your order to remove the issue. You will be eligible to exchange the lash for the same style, provided the lashes have not been worn or had glue applied to the lash band. (Worn/used lashes will not be considered damaged, and are ineligible to be considered for exchange.)
- Glosses are infused with natural oils, please do not order glosses if you have a nut allergy. Princess Collections, LLC is not responsible for any customer having an allergic reaction.
- Feel free to contact us via email for special orders to accommodate customers with allergies.